Twice this has happened to me.

Last week I had someone call having seen us in the Apartment Shopper's Guide. I answered all sorts of different questions for him and invited him to come in and have a look. He said he was right at the grocery store next to us, so he came by 10 minutes later.

When I show someone an apartment, I have them fill out a guest card and while doing this, I check their driver's license. The second I saw the name on the card, I was pretty sure I had already shown him an apartment. After he left, I looked him up and found his old guest card. Sure enough, he had not only been here two months ago, but I showed him the exact same apartment. Yet when I was showing him the apartment, he did everything as if he was seeing us for the first time. And he even had to ask for directions in order to find the leasing office.

Yesterday someone called checking out prices. Even though we include heat and water and charge less than her current apartment, she didn't want to even consider living here because we charge a $200 pet fee on move in in addition to $20/mo. I'm right there with her that it's pretty weird to charge like that, but I talked to other people in the area, and they're charged the same thing. And I mean getting free heat and water more than covers what you'd pay for that cat fee. Anyhow, in entering her information into our database to track the call, my computer popped up a notice: "[Name] has already been entered on 11/28/2008. Do you want to continue?"

I looked up her info to see that she had also already visited and seen an apartment. Under the comments I had written "pet fee too high"