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Maybe we should make the page blink

I'm surprised how often I have people come in the office claiming they didn't see something on a letter that we wrote them. Just yesterday I had someone come in mentioning moving out 22 days from now. I told him that we needed a 30 day notice from him like his lease renewal form [that he received about a month ago] said. He replied "Oh I thought that if you didn't get the form back, you would assume that we were leaving"

He thought this despite numerous conversations we've had about Intent to Vacate forms. Not to mention the fact that the lease renewal has the following bolded, two-sizes-larger text:
"Should you decide to vacate your apartment, you must submit a thirty day written notice to the office. Please return your signed lease renewal form to the office no later than [date]. If we do not hear from you, we will assume you have chosen a month-to-month lease."

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